We are sorry to read your comment. The technician who has been looking after you for the past year has been called in and an update on your last appointment has been given. You are right, the service was not as cocooning as during your previous visits due to an excessive delay on your part. She should never have agreed to treat you knowing that she did not have enough time to carry out the treatment in good conditions. She therefore made a mistake by prioritising results over service. We hope that you will find the same consistency in service and results elsewhere, but also the same flexibility in managing delays and cancellations within 24 hours. We are passionate about this business and customer satisfaction is our main objective. We accept negative comments, they help us to improve and the staff love positive feedback, as it motivates them to do better.

Dear Elisa, Thank you for your message and we are sorry that this time the service did not satisfy you completely. We will of course contact you to give you satisfaction. We are very attentive to our customers and if they have any concerns we can be reached by phone or email. Our employees are also very sensitive to compliments when the service has been perfectly performed. We look forward to seeing you very soon, Kind Regards