We thank you for taking the time to share your experience even if its content is not pleasant to read. We are not accustomed to receiving such remarks, especially when they are about listening and caring for the customer. Please accept our apologies if we have failed in this area. Our customers' satisfaction is our top priority. From a technical point of view, new clients usually tell us their design wishes before starting the treatment and we can't explain why this dialogue didn't start immediately. Maybe it's the language barrier? In any case, we have noted that on April 20 you will give us a second chance. We thank you for this and rest assured that we will do everything possible to make you revise your opinion and give you the desire to give us a 5 star rating. You will be taken in charge by a perfectly bilingual technician which will allow you to define your needs. We look forward to welcoming you soon.